Your files won’t appear automatically in your production library. Click on the refresh button in the right corner and your files will appear. 

Depending on the state of the upload and ingest, the thumbnails in the library will look different:

  • Playback unavailable: The ingest workflow has not yet started for this clip.
  • Processing: The ingest workflow is running on the server. 
  • Ingest complete: The ingest workflow has finished succesfully. 
  • Ingest failed: Something went wrong, try again. If it still doesn’t work you can contact our support team.