We are currently working on a permanent fix for a known issue affecting team-based access.


Know issue

When users are granted access to a workspace through a team, workspace notifications are not automatically enabled, even if the user has enabled notifications in their personal settings. 


Until this issue is resolved, use the following workarounds to ensure workspace notifications are received.


For Account Administrators

After being granted access through a team:

  1. Open the workspace.
  2. Go to Workspace Settings > Workspace Members.
  3. Join the workspace manually. 


This enables workspace notifications for the workspace in question. 


For Other Members

In addition to being added through a team, users must also be invited individually via Workspace Settings > Workspace Members.


Once the manual workspace invitation has been accepted, workspace notifications will be enabled. 


Status

A permanent fix is currently in deployment and will be included in the 26.6 release. This article will be updated as soon as the fix becomes available.